That moment when time stands still for a second. Your phone slips from your hand, you hear that familiar, terrifying sound as it hits the floor, and you already know what to expect—you can picture it in your mind.
You flip it over and see a web of cracks. The beautiful back of your iPhone is just a memory. Your first thought? "I’ll just put a case on it and forget about it."
And for a while, that works. We hide the damage, the phone works, and we assume it’s just a cosmetic issue. It’s annoying, but not urgent. Life goes on.
But what if that seemingly harmless crack is actually an open door to a fire at worst, and a completely fried phone at best? What if, by hiding the problem, we’ve actually put a ticking time bomb in our pocket?
It’s not just a crack—it’s a problem waiting to happen.
When the glass back of an iPhone breaks, it’s not just about losing its sleek look. Its structural integrity is compromised. It’s no longer the hermetically sealed, precisely engineered device Apple designed. It’s vulnerable, and replacing the back glass is far from a cosmetic fix.
Every crack is a potential entry point for dust, moisture, and liquids. A single drop of rain, spilled coffee on the table, or even just bathroom humidity can get inside and reach the most important component—the phone’s brain—its motherboard. The repair? Hundreds of leva, if it’s even possible. But there’s something even more dangerous.
Nadya and Her iPhone 14 Pro: A Story
Let us tell you Nadia’s story. She came to us with an iPhone 14 Pro that had a severely cracked back. Like most people, she had “solved the problem” by simply putting on a case. The phone worked, and she was sure everything was fine.
She came to us for a completely different reason—her battery was draining extremely fast, lasting no more than 2–3 hours on a full charge. All she wanted was a battery replacement and thought that would solve everything.
However, when we opened her phone, we discovered the real cause of the problem. A small but sharp piece of glass from the broken back had gotten next to the battery and lodged itself directly into it. It was a real miracle that the worst hadn’t already happened.
This is a risk most people don’t even realize exists. These tiny glass shards are razor-sharp, and your phone’s battery sits just beneath them. One of these pieces can easily puncture its protective layer. Once punctured, a lithium-ion battery can quickly swell, overheat, and even burst into flames. This is a very real fire hazard that can happen at any time—while your phone is in your pocket, in your child’s hands, or on your nightstand while you sleep.
After seeing the risk with her own eyes, Nadya made the only reasonable decision. In addition to replacing the battery, she asked us to fix the main issue—the broken back. She left with a phone that didn’t just look brand new, but was finally safe to use after the back glass replacement.
Zeero’s Solution: High-tech procedure, not brute force
So, how do you solve this problem? Definitely not by heating and picking at it with tools. That’s a common practice in many cheap and questionable repair shops that have chosen to cut corners instead of investing in proper equipment. Their methods are slow, risky, and can cause additional damage to the case or internal components.
At Zeero, we approach this repair with engineering precision.
We use specialized laser technology—the most precise and safest method for removing broken back glass. The laser beam passes through the glass and vaporizes the adhesive underneath, without damaging the phone’s frame. This allows us to remove the shattered pieces with surgical precision.
You can see all rear glass repairs - HERE
The Zeero Difference: A Process Without Compromise
As good as it sounds, even a laser isn’t enough if it’s not used properly. What truly sets us apart is our uncompromising process and the steps we take to ensure real repair quality.
1. First, we fully disassemble the device to ensure safety. Before we use the laser, there’s one more step that many repair shops skip to save time: we completely take apart your iPhone. We remove the display, motherboard, battery, and all other sensitive components.
But why do we do this? Because when the adhesive evaporates, it creates fine dust and microscopic particles. If the phone isn’t disassembled, this dust often gets into the cameras, Face ID module, microphones, or speakers. We eliminate this risk 100%.
2. Second is the precision work with the laser. Only after the phone’s casing is completely empty do we use the laser to remove the adhesive and separate the broken glass. The process is automated and follows the exact schematics for your iPhone model down to tenths of a millimeter, ensuring factory-level precision.
3. And third, but certainly not least – we restore water resistance. After installing the new glass back and reassembling the phone, at Zero we also add a brand-new waterproof sealing layer between the display and the frame. This not only restores your iPhone’s appearance, but also its protection against dust and moisture. This is another step often skipped when a repair shop focuses on cheap fixes with low quality control.
Your questions, our answers
You probably already have some questions. Here are answers to the most common ones:
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How long does the repair take? Thanks to our technology, repairs are completed within one day. We also offer an express service if you need it urgently. Ask our team about it when you drop off your device.
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Will my wireless charging still work? Absolutely. Our precise process ensures that all internal components, including wireless charging, remain completely intact and fully functional.
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What’s the warranty? We stand behind the quality of every repair. Every rear glass replacement comes with a 6-month warranty, giving you complete peace of mind.
Don’t carry a ticking time bomb in your pocket.
Avoid hidden dangers. Visit us in the heart of Sofia and let us restore your iPhone to its original beauty and, more importantly, its factory safety.
📍 Address: 96 Georgi S. Rakovski Blvd. ⏰ Business hours: Monday - Friday, 9:30 AM - 6:30 PM.
As a special thank you for reading to the end of our article, use the code below for 10% off your back glass replacement when you order through our website.
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If you have any other questions, call us or book an appointment at +359 888 443 213. Find us on Google Maps: Our location